Weave Terms of Service

1. Introduction

Welcome to Weave.

These Terms of Service ("Terms") govern your access to and use of the Weave website, platform, applications, APIs and related services (collectively, the "Services").

These Terms form a legally binding agreement between Weave Data Limited ("Weave", "we", "our" or "us") and the individual or organisation accessing or using the Services ("Customer", "you" or "your").

By creating an Account, accessing or using the Services, you agree to be bound by these Terms.

If you are accepting these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation.

2. Definitions

Key defined terms used throughout these Terms include:

• Account means a registered user account.
• Authorised User means an individual authorised by a Customer to use the Services.
• Customer Data means all data, files, documents and information uploaded to or processed within the Services by or on behalf of the Customer.
• Documentation means user guides and technical documentation made available by Weave.
• Services means the Weave platform, website, APIs and associated functionality.
• Subscription means the commercial plan purchased by the Customer.
• Workspace means the Customer's dedicated environment within the Services.

3. Eligibility

To use the Services you must:

• be at least 18 years old;
• have legal capacity to enter into a contract;
• provide accurate registration information;
• maintain the security of your Account; and
• comply with these Terms and applicable law.

4. Your Account

You are responsible for:

• maintaining the confidentiality of your login credentials;
• ensuring Authorised Users comply with these Terms;
• keeping Account information accurate;
• promptly notifying Weave of any unauthorised access; and
• all activities carried out using your Account unless caused by Weave's negligence or breach.

We may suspend Accounts where necessary to protect the Services, Customers or other users.

5. Subscription and Access

Subject to payment of applicable fees and compliance with these Terms, Weave grants the Customer a limited, non-exclusive, non-transferable and revocable right to access and use the Services during the Subscription Term.

No ownership rights in the Services are transferred.

6. Free Trials

Weave may offer free trials.

Unless otherwise stated:

• trial functionality may be limited;
• trial periods may end automatically;
• data retention following trial expiry may be limited;
• Weave may modify or withdraw trial features at any time; and
• no service levels are guaranteed during a trial.

7. Customer Responsibilities

Customers agree to:

• use the Services lawfully;
• ensure they have authority to upload Customer Data;
• maintain appropriate internal security controls;
• manage Authorised Users responsibly;
• configure appropriate permissions;
• comply with applicable data protection legislation; and
• maintain appropriate backups where required by their business.

8. Acceptable Use

You must not:

• use the Services unlawfully;
• attempt unauthorised access;
• interfere with platform security;
• upload malicious code;
• misuse APIs;
• reverse engineer the Services except where legally permitted;
• infringe intellectual property rights;
• use the Services to transmit unlawful, harmful or fraudulent material; or
• use the Services in a manner that could impair other users.

Weave may suspend or terminate access where these Terms are breached.

9. Customer Data

The Customer retains ownership of all Customer Data.

Weave does not acquire ownership of Customer Data through the provision of the Services.

The Customer grants Weave the limited rights necessary to host, process, transmit, back up and otherwise handle Customer Data solely for the purpose of providing the Services and fulfilling our contractual obligations.

10. Artificial Intelligence Features

Where AI-enabled functionality is available:

• use of AI features is optional;
• Customers determine whether to use AI functionality;
• AI outputs should be reviewed before being relied upon;
• Weave does not guarantee the accuracy of AI-generated content;
• Customer Data is processed in accordance with the Privacy Policy and applicable contractual commitments; and
• unless expressly stated otherwise, Customer Data is not intentionally used by Weave to train publicly available AI models.

11. Availability

Weave will use commercially reasonable efforts to make the Services available and reliable.

Planned maintenance, emergency maintenance, third-party failures and events outside Weave's reasonable control may affect availability.

Specific uptime commitments, if any, will be set out in the applicable Subscription or Service Level Agreement.

12. Fees and Payment

Subscription fees are payable in accordance with the applicable Order Form or Subscription.

Unless otherwise stated:

• fees are exclusive of applicable taxes;
• invoices are payable within the agreed payment terms;
• overdue payments may result in suspension following reasonable notice; and
• fees are non-refundable except where required by law or expressly agreed.

13. Intellectual Property

Weave and its licensors retain all intellectual property rights in the Services, Documentation, software, branding and related materials.

Except for the limited licence granted under these Terms, no rights are transferred to the Customer.

Customer feedback may be used by Weave to improve the Services without obligation or compensation.

14. Confidentiality

Each party agrees to protect the other's Confidential Information using reasonable care and to use such information only for the purposes of performing these Terms.

Confidential Information does not include information that:

• is publicly available without breach;
• was already lawfully known;
• is independently developed; or
• must be disclosed by law.

15. Privacy and Data Protection

Each party will comply with applicable data protection legislation.

Where Weave processes Personal Data on behalf of a Customer, the parties agree that the applicable Data Processing Addendum (DPA) forms part of these Terms.

Our processing of Personal Data is further described in our Privacy Policy.

16. Security

Weave maintains appropriate technical and organisational measures designed to protect Customer Data.

Further information regarding our security practices is available in our Security documentation.

Customers remain responsible for securing their own Accounts, users and endpoint devices.

17. Third-Party Services

The Services may integrate with third-party applications and services.

Weave is not responsible for the operation, availability or privacy practices of third-party services selected or authorised by the Customer.

18. Suspension and Termination

We may suspend or terminate access where:

• required by law;
• necessary to protect the Services;
• subscription fees remain unpaid;
• these Terms are materially breached; or
• continued access presents a security risk.

Upon termination, access to the Services will cease and Customer Data will be handled in accordance with the applicable Subscription, DPA and Privacy Policy.

19. Disclaimers

Except as expressly stated in these Terms, the Services are provided "as is" and "as available".

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

20. Limitation of Liability

To the fullest extent permitted by law:

• neither party shall be liable for indirect, incidental, consequential or special losses, including loss of profit, goodwill or anticipated savings; and
• Weave's aggregate liability arising under these Terms shall not exceed the total fees paid by the Customer during the twelve (12) months preceding the event giving rise to the claim, unless otherwise agreed in writing.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

21. Force Majeure

Neither party shall be liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, acts of government, cyber incidents affecting third-party infrastructure, widespread internet failures or labour disputes.

22. Changes to the Services or Terms

We may update these Terms from time to time.

Where changes materially affect Customers, reasonable notice will be provided through the Website, the Services or by email where appropriate.

Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

23. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, unless otherwise required by applicable law.

24. Contact

Questions regarding these Terms may be sent to:

Weave Data Limited
Website: https://weavedata.co.uk
Email: [email protected]

Privacy enquiries should be directed to [email protected].